9Mobile, formerly Etisalat for the most part of yesterday ( August 18, 2021 ) had a downtime of close to 12 hours. Aggrieved customers who could not reach out to them via Twitter following the ongoing suspension of the micro-blogging platform took to Facebook to express their disappointment and grievances.
Reacting to the prolonged downtime, a customer by the name Temitope commented under a regular post of the telecoms company on Facebook,
” Fix your network, I swear I’m regretting ever choosing 9mobileng how can the network just vanish since yesterday and my network is showing no service. What’s this😡”
In response to this, a 9mobile customer service responded that the service disruption has been resolved and customers can now restart their phones and get back up.
However, what many would have plausibly expected was that the company issue a statement apologising to affected customers and stating reasons for the network outage which as at the time of filing this report, 9mobile is yet to do.
Recall that over the years, the question of competency has been raised concerning Etisalat turned 9mobile.
In a statement attributed to Danbatta 2019, the NCC senior official said “We need stability in the telecoms industry and we will do everything possible to protect the interest of both the 9mobile subscribers and its investors and ensure there is no disruption of services”,
Depsite the vows and promises, 9mobile network has continued to experienced disruptive services intermittedly in some parts of the country.